Companies always try to create the best product for their customers, in order to keep them satisfied and regulars of their brand. However, complaints will always be a part of the sales of any product, which could damage the customer base. A good customer satisfaction system is one of the crucial requirements for successful companies to manage their needs and protect their brand.
To help you manage your complaints and maintain customer satisfaction, ISO developed ISO 10002:2018, a quality management process designed specifically to handle complaints.
What is ISO 10002:2018 Certification?
The standard of customer satisfaction, ISO 10002:2018, the reference standard for the implementation of a complaints management system, helps organizations identify, manage and understand the efficiency with which they manage their clients’ complaints.
The ISO 10002:2018 certification specifies the key requirements to properly handle customer complaints and includes complaint handling controls to help satisfy customer dissatisfaction within your company.
How to implement the ISO 10002 in your company
The ISO 10002 can be implemented in four steps:
- Self-assessment of compliance with the ISO 10002 requirements
- Contact with a certification body accredited by the ISO
- Audit of the ISO 10002 procedures developed by your company
- If you succeed with your audit, the ISO 10002 certification will be issued and handled to your company, If you don’t succeed, you will receive a list of improvement to do before trying again
To help organization to implement customer satisfaction system ISO 10002:2018 Certification, Global Manager Group has developed ISO 10002:2018 documents kit that fulfill total documentation needs for ISO 10002:2018 compliance and certification.